Shipping policy

Thank you for shopping at Pivache! We are dedicated to delivering your fashion finds to you as quickly and safely as possible. Our shipping costs and delivery times are calculated based on the weight of your items and their supplier.

HOW SHIPPING COSTS ARE CALCULATED

Important: Shipping rates are calculated based on the total weight and supplier of each item in your order:

Single Supplier Orders: If your entire order contains items from one supplier (e.g., only Trendsi or only CJDropshipping), shipping is calculated using that supplier's weight-based rate table.
Multi-Supplier Orders: If your order contains items from multiple suppliers (e.g., both Trendsi and CJDropshipping), we calculate the shipping cost for each supplier separately and add them together. This ensures accurate pricing based on how the items are fulfilled.
Shipping Discounts & Promotions: Occasionally, we may offer free shipping promotions for specific suppliers or for your entire order during promotional periods. Any applicable discounts will be displayed at checkout before you complete your purchase.

Your final shipping cost will be calculated and displayed during checkout based on your order contents, destination, and any active promotions.

PRODUCTS FROM TRENDSI

1. Shipping Destinations

Trendsi ships to:

All addresses within the United States, including Alaska and Hawaii
P.O. Boxes and US Military bases (APO/FPO)
U.S. Territories: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands
International destinations to 26+ countries (see Trendsi policy for complete list)

2. Processing & Delivery Times (Trendsi)

Order Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) before being handed over to the carrier.

Delivery Times: Once your order ships, delivery times vary depending on your location and the product's origin. Please refer to the Trendsi Shipping Information page for estimated delivery windows by destination.

Note: Delivery times are estimates and may be affected by carrier delays, customs (for international orders), or other unforeseen circumstances. Pivache is not responsible for delays beyond our control.

3. Shipping Rates (Trendsi)

Trendsi calculates shipping based on the total weight of your order. Shipping rates vary by destination and weight range and are calculated at checkout based on your location and package weight.

Important: Shipping rates are determined by Trendsi and may change at any time. The shipping cost will be displayed to you during checkout before you complete your purchase.

For the most current and complete shipping rate information for your specific destination and weight, please consult the Trendsi Shipping Information page.

4. International Taxes & Duties

Important Notice: International orders may be subjected to additional taxes and duties upon delivery. These fees are the responsibility of the recipient and are not included in the shipping cost. Any duties assessed will be based on your country's import regulations.

5. Tracking Your Order (Trendsi)

Once your package ships, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package directly through the carrier's website. Please allow up to 48 hours for tracking information to update.

6. Split Shipments

If you purchase multiple items in a single order, they may be shipped from different fulfillment centers. Your order may arrive in separate packages at no additional shipping cost to you. You will receive unique tracking numbers for each package.

7. Lost, Damaged, or Delayed Packages (Trendsi)

Pivache is not liable for products damaged, lost, or stolen during transit once delivery is confirmed by the carrier.
If your tracking shows delivery but you have not received it, please check with your local mail carrier or neighbors before contacting us.
If your order arrives physically damaged, please contact us immediately at support@pivache.com with photos of the damage within 5 days of delivery.

PRODUCTS FROM CJDROPSHIPPING

1. Shipping Destinations (CJDropshipping)

CJDropshipping ships to:

All addresses within the United States
P.O. Boxes and US Military bases (APO/FPO)
International destinations to multiple countries

2. Processing & Delivery Times (CJDropshipping)

Order Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) before being handed over to the carrier.

Delivery Times to United States: 3 to 7 business days for delivery within the continental United States, excluding weekends and holidays.

Delivery Times to International Destinations: Varies by destination. Please contact us at support@pivache.com for estimated delivery times to your specific location.

3. Shipping Rates (CJDropshipping)

CJDropshipping calculates shipping based on the total weight of your order. Shipping rates vary by destination and weight range and are calculated at checkout based on your location and package weight.

Important: Shipping rates are determined by CJDropshipping and may change at any time. The shipping cost will be displayed to you during checkout before you complete your purchase.

4. Tracking Your Order (CJDropshipping)

5. International Taxes & Duties (CJDropshipping)

6. Lost, Damaged, or Delayed Packages (CJDropshipping)

Pivache is not liable for products damaged, lost, or stolen during transit once delivery is confirmed by the carrier.
If your tracking shows delivery but you have not received it, please check with your local mail carrier or neighbors before contacting us.
If your order arrives physically damaged, please contact us immediately at support@pivache.com with photos of the damage within 5 days of delivery.

IMPORTANT: SHIPPING DELAYS DUE TO UNFORESEEN CIRCUMSTANCES

While we work with reliable suppliers and carriers, unforeseen circumstances beyond our control may occasionally affect shipping timelines. These include but are not limited to:

Supplier inventory or fulfillment issues
Carrier delays or service disruptions (USPS, UPS, FedEx, DHL, etc.)
Weather events, natural disasters, or severe weather conditions
Customs or international shipping delays
Labor strikes or other labor actions
Government actions or restrictions
Other force majeure events

If any of these situations occur, we will contact you at the email address associated with your order to inform you of the delay and provide an updated timeline when available. We appreciate your patience and understanding.

GENERAL INFORMATION - ALL PRODUCTS

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) before shipment. Processing time does not include delivery time.

Shipping Address Requirements

Please ensure your shipping address is correct and complete at checkout. We process orders quickly and cannot guarantee address changes after an order has been submitted. Pivache is not responsible for orders delivered to an incorrect address provided by the customer.

Address Corrections After Order Placement

If you need to correct your address after placing your order, please contact us immediately at support@pivache.com with your order number. We will do our best to help, but cannot guarantee changes after processing has begun.

Delivery Confirmation

Your order is considered delivered once the carrier confirms delivery to your address. Pivache is not responsible for packages that are delivered but not retrieved by the recipient.

Need Help?

Email: support@pivache.com

For shipping information and rates at checkout, our system will calculate your total cost based on your items, suppliers, and destination before you complete your purchase.

We're here to help! Contact us with any questions about your shipment.