Contact information

Thank you for reaching out to Pivache! We're here to help with any questions, concerns, or feedback. Please use the contact information below to get in touch with our team.

Primary Contact Information

Email Support

For Order Support (Returns, Refunds, Shipping Issues):
Email: support@pivache.com
Use this email to report issues, initiate returns, track orders, or for any order-related questions.

For General Inquiries & Feedback:
Email: contact@pivache.com
Use this email for general questions, feedback, partnership inquiries, or other non-order-related topics.

We aim to respond to all email inquiries within 1-2 business days.

Phone Support

Primary (WhatsApp Preferred): +1 (503) 425-9056

Business Line: +1 (307) 400-6394

Phone hours: Monday–Friday, 9 AM–5 PM EST

When to Contact Us

Use support@pivache.com for:

Order Issues: Missing items, wrong items, or items not received
Damaged or Defective Products: Report product damage or defects with photos
Returns & Refunds: Questions about our return policy or to initiate a return
Shipping & Tracking: Track your order, delivery dates, or shipping concerns
Billing & Payment: Questions about your order or payment method

Use contact@pivache.com for:

General Questions: Product information, sizing, availability
Feedback: Store feedback, suggestions, or compliments
Partnerships: Business inquiries or collaboration opportunities
Other Inquiries: Anything else not order-related

When contacting us: Please include your order number and email address associated with your purchase whenever possible to help us assist you faster.

Legal & Business Information

Company Details

Legal Business Name: Pivache LLC
Trade Name: Pivache It's For You
Business Formation: Wyoming Limited Liability Company (LLC)
Formation Date: June 23, 2026
State Entity ID: 2026-002013283
Management Type: Member Managed

Business Address

Mailing Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Principal Address:
30 N Gould St Ste N
Sheridan, WY 82801
United States

Registered Agent Address:
30 N Gould St Ste N
Sheridan, Sheridan County
WY 82801
United States

Our Suppliers

Pivache partners with trusted suppliers to bring you quality fashion products:

Trendsi - For clothing, accessories, and apparel items
CJDropshipping - For additional product categories

For supplier-specific policies regarding returns, refunds, and shipping, please refer to our Refund Policy and Shipping Policy pages.

Response Times

Email Inquiries: We aim to respond within 1-2 business days
Phone Support: Monday–Friday, 9 AM–5 PM EST
WhatsApp: Response times vary; we check messages regularly

Please allow additional time during high-volume periods or holidays.