Our Policies
We want your experience with Pivache to be simple, clear, and stress-free. Below you'll find everything you need to know about how we operate and the policies that guide our business.
Important Note: Pivache operates as a dropshipping retailer, partnering with trusted suppliers including Trendsi and CJDropshipping. Some policies may vary depending on your product's supplier. Please review the supplier-specific sections in our policies for complete details.
📋 Policy Guides
Not happy with your order?
The Return & Refund Policy walks you through how returns work, eligibility requirements, and when you can expect a refund. Please note that return policies vary by supplier (Trendsi and CJDropshipping), so be sure to check the section that applies to your order.
How will your order get to you?
Check the Shipping Policy for delivery times, shipping methods, costs, and how we calculate rates for orders with multiple suppliers. Shipping varies by supplier and destination.
Terms & Conditions
By shopping with us, you agree to certain terms. The Terms of Service lay out what you can expect from us — and what we ask in return. This includes information about our dropshipping business model and supplier partnerships.
Your data matters to us
Read the Privacy Policy to understand what information we collect and how we keep it safe.
Have a question or need help?
Head to our Contact Information page to find the right email or phone number for your inquiry. Use support@pivache.com for order-related issues and contact@pivache.com for general inquiries.
Legal details about Pivache
For information about our business, legal structure, and company details, take a look at the Legal Notice.
🤝 Our Suppliers
Pivache partners with the following trusted dropshipping suppliers to fulfill your orders:
- Trendsi - Fashion, clothing, and apparel products
- CJDropshipping - Additional product categories
Each supplier has their own quality standards, return policies, and fulfillment procedures. For supplier-specific information, please refer to the relevant sections in our Refund Policy and Shipping Policy.
📞 Need Help?
Order-Related Issues: support@pivache.com
General Inquiries: contact@pivache.com
Phone: +1 (503) 425-9056 (WhatsApp) | +1 (307) 400-6394
We aim to respond to all inquiries within 1-2 business days.